With companies looking for ways to cut costs, a common solution is to introduce new technology to increase efficiency and cut down on labor costs. This can lead to staff feeling anxious about the change and some can be resistant to using the new technology. The best strategy is to carefully plan the role out of the training so that it meets with the least amount of resistance.
Length of Training and Roll-out Schedule
Ideally you want to deliver the training in small increments e.g. one hour blocks once a week, beginning eight weeks before the launch of the new system. If the new technology involves an interface that the general public or clients will use, it is imperative that staff is fully trained before the external go live date. Be further responsive to the operational needs of the company by keeping the training to segments that are easily scheduled within a busy work day.
Content in Modules
Breaking the content into small modules will prevent staff from information overload. Remember that change can be very stressful for staff so delivering the training in chunks will help to reduce anxiety especially for technically challenged individuals. One hour blocks of content with good support materials (handouts, web library (links, documents to download, further reading suggestions)) will help those that are tech savvy (Gen Y employees, for example) take the necessary information and run with it and allow those that need more time to absorb the content more detailed reference materials to review.
Roll Out Training As Needed
When determining the sequence of the module roll out, consider what processes or sections of the new technology staff will need and in what order. Roll out the training in order of need. An example of a module structure is outlined below.
First Module
Start with a basic introduction to the new system including a walk through of the features, screens or navigation tips. Ideally this is a hands on session in a computer lab, as a webinar or instructor led training session (at employee’s desks if all within a confined area or lap tops in a board room). Provide a one page summary as a quick reference of the key points.
Middle Modules
Break the main content into three to six modules that provide an overview of a specific section or function. Provide self assessment quizzes and practice exercises that simulate actual business processes to ensure that the key concepts will be retained.
Final Module
Use the final module for a complicated case study that would require staff to utilize all or many of the tools the technology provides.
Corporate technical training that is responsive to the training needs of employees as well as the needs of the company or organization will ensure that technological changes are smoothly implemented.
